Shipping Policy
Domestic Shipping (Australia)
We aim to dispatch all in-stock orders on the next business day.
*Please note that dispatch times may be longer during peak sale periods or if your order contains one or more pre-order items.*
Shipping Information
- Shipping costs are automatically calculated at checkout based on your delivery address and the products in your order.
- We are unable to deliver to PO Boxes. Please ensure you provide a valid physical street address at checkout.
- Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
- When you purchase a pre-order item, your whole order is automatically placed on backorder list and will be held until the pre-order stock has arrived at our warehouse.
Delivery Timeframes
Delivery times vary depending on your location and the courier service assigned to your order. For the most accurate and up-to-date delivery estimate, please refer to the tracking link included in your dispatch confirmation email.
While we work hard to ensure your order arrives as quickly as possible, occasional delays may occur once your parcel has left our warehouse. These delays are outside of our control and may be caused by:
- Severe weather conditions
- Transport or road disruptions
- Courier network delays
- Peak sale events
- Public holidays
- High-volume shipping periods
Our Courier Partners
We work with a range of trusted courier partners across Australia to provide the most suitable delivery service for every order. The courier assigned will depend on your delivery address, parcel size, and the products purchased.
Please note that once your parcel has been collected by the courier, we are unable to guarantee delivery timeframes, as all deliveries are subject to the courier's operations and network conditions.
International Shipping
We currently ship to selected international destinations.
New Zealand
Customers located in New Zealand can place orders directly through our New Zealand website for the best product availability and local support.
United States
Customers located in the United States can place orders through our United States website for products available in that region.
If you are located outside Australia, New Zealand, or the United States, unfortunately we are unable to dispatch our products to you.