Product Care and Safety

At myduckling, safety and quality are at the heart of everything we do.

Following the care and safety guidelines below will help maintain the appearance, performance, and longevity of your product.

Product Care

Clean the product using a soft cloth lightly dampened with water.
For wooden products, you may use a wood furniture cleaner suitable for the product's finish. Always follow the manufacturer's instructions and test the cleaner on a small, inconspicuous area first.
Do not use alcohol-based products, harsh chemicals, abrasive cleaners, or scouring pads, as these may damage the finish.
Keep the product in a cool, dry, and well-ventilated environment.
Avoid prolonged exposure to direct sunlight, excessive moisture, or extreme temperatures, as this may affect the materials over time.

Adult assembly is required for all products.
Keep all packaging materials, screws, and small parts away from children during assembly.
Always read and follow the assembly instructions, safety warnings, and usage guidelines provided with the product.
Use the product only for its intended purpose and age range.
Products should only be used on a stable, level surface.
Regularly inspect all screws, fittings, and components to ensure they remain secure and in good condition.
Discontinue use immediately if any part becomes damaged, broken, or loose until it has been repaired or replaced. If you are unsure whether the product is safe to continue using, or if you believe the issue may be covered under warranty, please contact our customer support team for assistance at support@myduckling.com.au
Adult supervision is recommended whenever children are using the product.

Many myduckling products are tested to meet applicable safety standards, including:

AS/NZS ISO 8124-1:2019 - Safety of toys - Part 1: Safety aspects related to mechanical and physical properties
AS/NZS ISO 8124-2:2016 - Safety of toys - Part 2: Flammability
AS/NZS ISO 8124-3:2021 - Safety of toys - Part 3: Migration of certain elements
EN71-3:2019 - Migration of certain elements (Category III: for scrapped-off toy material)

Our products are manufactured using non-toxic materials and responsibly sourced FSC-certified wood where applicable.

If you have any questions regarding product care, maintenance, or safety, please contact our customer support team at support@myduckling.com.au.